These Terms of Use apply to the use of your Card through a Digital Wallet. By registering and using your Card in a Digital Wallet you agree to these Terms of Use.
Definitions
- Any capitalized words not defined herein shall carry the meaning assigned to them under D360 Account Terms and Conditions.
- Card means D360 active debit card issued by D360 Bank to the Customer.
- Customer, also referred to as (you), means D360 Bank account holder or D360 cardholder.
- Digital Wallet, also referred to as a mobile wallet or E-wallet, means a mobile or compatible Device payment service created by a third-party Wallet Provider to facilitate payments using your registered card.
- Device means smartphones, tablets, and any compatible devices which allow the use of the Digital Wallet, and which D360 Bank qualifies as eligible devices for the registration of D360 Cards.
General Terms
These Digital Wallet Terms of Use are in addition to, and must be read together with, D360’s Account Terms and Conditions. D360’s other terms, conditions, and account agreements do not change when you add your Card to the Digital Wallet. However, the Wallet Provider may have additional terms, conditions, and agreements that apply.
We may amend these Terms of Use at any time and communicate such changes to you via email or other official communication channels. You accept and understand that it is your responsibility to refer to the updated Terms of Use, and you waive any right to claim against D360 Bank due to lack of notice or consent to the changes made by D360 Bank. You can terminate your Digital Wallet at any time by removing all Cards from such Wallet.
Using Mobile Wallet
The Wallet simply provides another way for you to make purchases with your D360 Card. Any applicable fees and charges that apply to your D360 Card will also apply when you use the Digital Wallet to access your Card and perform transactions. We do not charge you any additional fees for registering your Card to, or using it on, your Digital Wallet. The Wallet Provider and other third parties, such as wireless service companies or data service providers, may charge you fees.
To use Digital Wallet, you need to register with a valid and active debit card issued by us following the Wallet Provider’s instructions. Your D360 Card will then be digitally replicated on your Devices, enabling you to perform payment transactions through your Digital Wallet, provided the Device meets the requirements of the service system. By registering in this service, you permit and authorize D360 to receive information from your payment instrument issuer to display richly formatted transaction details and your recent transaction history in the application. You agree to use this service for lawful purposes only and are solely responsible for any unlawful activities connected to your account.
D360 does not guarantee that a Digital Wallet will be accepted at all merchants.
Suspension or Removal of a Card
- We reserve the right to suspend or terminate your use of the Card on the Digital Wallet, with immediate effect, if you breach these Digital Wallet Terms and Conditions or any other applicable D360 terms and conditions.
- We reserve the right to suspend or terminate your use of the Card on the Digital Wallet in the following events, and we will duly notify you if reasonably practical:
- You manually cancel your registration;
- Wallet Provider actions or omissions, such as suspending or terminating the Digital Wallet, breaches of cardholder data, or any other security breaches; or
- Suspension or termination to comply with applicable law or orders from a competent regulator.
Security
- You agree to maintain up-to-date and accurate contact information with respect to your Card and Wallet account at all times. You also agree to protect and keep confidential and secure your Security Credentials, and to restrict access to your Device and Security Credentials to yourself. It is your responsibility to ensure the Device is locked at all times when it is not being used and is not left unattended in a non-secure environment.
- In the event of suspicious fraudulent activities regarding your Digital Wallet, you must contact D360 immediately and report it through official communication channels. If your Device has been lost or stolen, or you believe your Device has been compromised, you must report such events to D360 immediately.
- We will request certain information from you to verify your identity in order to add Cards to your Wallet and to facilitate your use of the Wallet. We may retain records of your activity on the Wallet, including the most recent transactional data. We may also periodically collect and use technical data and related information (that does not personally identify you) as a result of your use of the Wallet, including, but not limited to, technical information about your Device. We may use this information to improve our products or to provide services or technologies. We may provide your details to third parties who perform services on behalf of D360 Bank, and therefore, you may be contacted by such third parties on our behalf to service your accounts.
Privacy
- D360’s Privacy Policy describes how we treat your personal information when you use the Digital Wallet through your mobile device or compatible devices. Your use of your D360 Card through the Digital Wallet is subject to D360’s Privacy Policy.
- You consent to receive electronic communications from D360 in connection with your Card and the Digital Wallet. You agree that we can contact you by email or SMS at any email address or mobile number you provide to us in connection with any account you have with D360 Bank. You may receive push notifications from the Digital Wallet reflecting your Card account activity. If you do not wish to receive push notifications, they may be turned off within the Device’s notifications or the Wallet app settings.
Disputes and Governing Law
These Terms of Use are governed and construed in accordance with the laws and regulations of Saudi Arabia. Any dispute arising in connection with the existence, validity, interpretation, or termination of these Terms of Use shall be settled amicably, otherwise any unresolved dispute shall be referred to and finally resolved by the competent judicial authority in the Kingdom of Saudi Arabia. If you have an issue or complaint about your Card (including transaction issues, reporting stolen Cards, or fraud), please contact us immediately through our official communication channels. If you have an issue or complaint about your Digital Wallet, including technical matters, please contact the Wallet Provider.
